How to Grade Your Device
Not sure what shape your device is in? Use this guide to figure out whether your phone, tablet, laptop, watch, or console is Like New, Good, or Fair — then include the condition when you request your quote.
Like New
Works perfectly with little to no visible wear. The original packaging and accessories are a plus but not required.
What we look for
- No cracks on the screen or back glass
- No deep scratches, dents, or scuffs
- Minimal signs of use on the body or frame
How it should work
- Powers on and all functions work as expected
- Battery holds a normal charge for its age
- No repair history, or only official repairs
Helps your offer
- Original box, charger, and accessories increase value
- Factory reset and signed out of all accounts
Good
Fully functional with normal wear from everyday use. Small cosmetic imperfections are expected and accepted.
What we look for
- Light scratches or scuffs on the body or screen
- Minor wear on edges, corners, or buttons
- No cracks, though small chips may be acceptable
How it should work
- Powers on and core functions work properly
- Battery may show some age but still performs normally
- Any prior repairs are disclosed and function correctly
Helps your offer
- Accessories not required, but help with the offer
- Accounts signed out and personal data erased
Fair
Shows clear signs of wear, damage, or repair but still has value. We review fair-condition devices case by case.
What we look for
- Cracked screen or back glass
- Noticeable scratches, dents, or bent frame
- Worn buttons, ports, or hinges
How it should work
- May still power on and be usable
- May have functional issues (battery, camera, speakers)
- Previously repaired or water-damaged — disclose the details
Helps your offer
- Even non-working devices can have value
- Honest details help us give you an accurate offer
What we typically cannot accept
- iCloud or activation-locked devices we cannot verify
- Devices reported lost or stolen
- Devices with unpaid carrier financing you cannot clear
When in doubt, reach out — we review every device individually and can often offer options you may not expect.
Still not sure what grade your device is?
Send us the details and a few photos. We will help you figure out the condition and give you a personalized offer.